How Brands Like GoPro, SouthWest Airlines and Lego tell stories in the Social Era

GoPro makes the customer hero of the story

GoPro, South West Airlines and Lego all employ a form of Brand Democracy to tell stories in the Social Era. Here’s how they do it.

Last updated: October 29, 2014 at 13:04 pm

About Brand Democracy

Brand Democracy Book Graham Brown

Brand Democracy is a bottom-up approach to marketing practiced by brands like GoPro, Zappos, Instagram, Lego and Monster Energy Drinks. Where brand management focuses on top-down brand positioning, Brand Democracy seeks to create the brand through customer conversations and interactions. Rather than managing the brand, the company curates this peer-to-peer communication by giving customers tools and a platform to share their individual stories.

Last updated: October 28, 2014 at 18:55 pm

The 1-9-90 Rule (The Most Disruptive Ideas in Marketing Today)

the original 1-9-90 internet model

5 key questions for marketers today:

1) What is the 1-9-90 Rule?
2) Is the 1-9-90 rule relevant to marketing today?
3) How do brands like Monster, Red Bull and Converse use the 1-9-90 rule to engage customers?
4) What are the mistakes brands make in applying the 1-9-90 rule?
5) How do brands ensure authentic engagement using the 1-9-90 rule?

Last updated: October 23, 2014 at 19:50 pm

Corecasting (The Most Disruptive Ideas in Marketing Today)

By: Kevin Dooley

Corecasting is #1 in our list of the most disruptive ideas in marketing today. It’s the idea behinds great brands like Apple, Monster, Nike and Red Bull. In today’s Inside Out Radio we discuss what Corecasting is and what kind of questions marketers need to ask to get it right.

Last updated: October 23, 2014 at 19:35 pm

How Can Brands Engage with Emotion?

By: Erik Pitti

Large organizations like Microsoft need to stay innovative to stay competitive, so connecting with emotion is a key part of their ability to inspire us to try new products. But, large organizations also get the emotion thing wrong. Rather than use emotions like “love” to describe user feelings, they use it to describe their own business. Here’s how to get it right, learn from the master Steve Jobs.

Last updated: October 2, 2014 at 14:11 pm

Brand strategy: one customer at a time

brand strategy: one customer at a time

If you look at the successful marketing strategies of companies like Apple, Lego, South West Airlines and Monster you’ll find brands built one customer at a time. By changing the metrics from share of market to share of customer, the culture and the people within the organization change too. When your people are measured on the loyalty and repeat business of one customer, they’ll think hard about the practices that can build relationships and conversations rather than campaigns.

Last updated: October 1, 2014 at 9:49 am



Our 10 point brand and marketing manifesto: how to turn customers into fans and how to build brands without advertising. This manifesto will form the basis of the book I am currently writing on and it’s the book that I discuss with my colleagues Jamal and Paul in the weekly Inside Out Radio Show.

Last updated: October 1, 2014 at 9:47 am

Richard Branson Quote on Brand Management

Richard Brason Quote on Brand Management

“Your brand name is only as good as your reputation” – Richard Branson. So this is it, the end of brand management. Successful marketing strategies focus on how your brand story is told in the marketplace, not in the creative works of the agency. Your reputation counts for everything. Dialogue is out there whether you like it or not.

Last updated: October 1, 2014 at 9:50 am

Zappos Customer Experience: How the Right Metrics make it Amazing

How Zappos creates an amazing cusotmer experience

Experience is the product of People, Culture and Metrics. If you want to create an amazing experience, employ metrics conducive to experience.

Last updated: September 16, 2014 at 4:44 am

Seth Godin Quotes

seth godin quotes

Remarkable ideas spread, and ideas that spread, win. None of hat has changed due to Facebook – Seth Godin quotes

Last updated: September 16, 2014 at 1:07 am