In 2011, when I was researching and writing this book two very strange things happened. Firstly, there were two unprecedented earthquakes in both Japan and New Zealand – the former being the largest ever recorded accompanied by a devastating tsunami. Japan’s deathtoll alone exceeded 20,000 (or about 4 world trade centers by comparison). The scale of such disaster is unimaginable for the world who can but look on with disbelief and a sense of impotence.

The second strange occurrence is what happened next. In the face of disaster, one expects a gamut of emotions: pain, anger, frustration, anxiety. You’d expect many to give up hope, to simply accept the fragility of human life and the futility of planning for a future that may never arrive. But, rather than compound the negative sentiments of those impacted by the quakes, the opposite happened. Following both quakes, official sources reported suicide rates actually fell.

It seems that in times of despair, when the world around you appears like the set of The Day After Tomorrow, people find social meaning. Communities pull together, neighbors help each other and social bonds are re-established. It’s a phenomenon documented in how New Yorkers reacted to 9/11, how the communities of South London turned up with their broomsticks after the riots of 2011 and how we react to earthquakes. It makes us feel connected.

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Facebook youth connection hackathons

Facebook is targeting youth as key to maintaining its future relevance. Staying relevant means finding better ways to connect in these everyday interactions and this innovation will emerge from the unstructured environment. Facebook needs to go beyond its traditional structured approach to engagement (Hackathon) and invest more in everyday interactions.

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Google needs to break down the walls to let Motorola innovation happen

February 25, 2013

In a recent quarterly earnings call, Google’s CEO Larry Page emphasized the need for reinventing Motorola by creating better experiences. But reinventing the experience will take time. The company noted it had inherited a 12 to 18 month product pipeline from Motorola. While Google has a legacy of successful innovation, there are no guarantees with [...]

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This is how I feel when my presentations bomb

February 4, 2013
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How will Mobile Phones change North Korea?

January 31, 2013

Only a few select elite party officials own mobile phones in the hermit kingdom. In writing the book All is Social, I wrote about how all forms of communication and connection were controlled by the state. One particular example included the control of home radio sets by the Electric Wave Inspection Bureau. The Bureau were [...]

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The Social Anthropology of Instagram

January 27, 2013

Anthropology is the science of humanity. Through anthropology we can better understand what it is to be human, particularly through the language, tools and rituals of our daily behavior. Let’s look at those behaviors in the context of Instagram – the photo sharing app for your mobile phone that Facebook recently bought for $1 billion. [...]

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Social isn’t a Media, it’s a Mindset

January 24, 2013

Too often we wax lyrical about “Social Media” but forget that all media is social. The word “media” derives from the Latin “medius” meaning central, or between. Media exists as a means to transfer information between people. Media back in 1989, in the era of MTV Madonna and Pepsi, had the schoolyards buzzing the next [...]

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A complete failure of Empathy: One year on and Concordia captain has “no regrets”

January 17, 2013

‘I regret nothing:’ Costa Concordia captain says he understands why people ‘hate’ him but other officers should share the blame, reported newspaper the Daily Mail, one year on from that fateful evening. The holiday vessel Concordia slammed into rocks off the Italian island of Giglio last year after Captain Francesco Schettino took it off its [...]

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The Social Code: Saudi youth and mobile phones

January 10, 2013

Saudi Arabia, like all closed societies, fascinates me. Here you have an autocratic introspective state based on medieval laws existing in the digital age. Naturally you have tension and naturally you’ll have change agents, the youth, who will fuel that tension. In the book, The Mobile Youth, I wrote about Saudi youth and mobile phones. [...]

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Empathy: Why should we think more about passion and suffering?

January 7, 2013

Empathy from the Greek πάθος (pathos): “passion” or “suffering”. When consultants push “Big Data“, they push more insight, more logic, more research. Yet, when it comes to the prime mover behind our behaviours, it’s never logic that determines our outcome. It’s always emotion. More data, more insight cannot solve the problem. What we need is [...]

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